Privacy Policy

St Just and District Trust CIO Privacy Policy

1. Introduction 

The St Just and District Trust CIO commits to respecting the privacy of the personal information of all of its supporters and customers. Our goal is to be transparent about the information we ask for and why we ask for it.

This Privacy Policy explains how we collect, use, store and protect your personal information.

We collect personal data to better understand all those that engage with us, whether you are a volunteer, participant, supporter, website user or audience member. By doing this, we can be more effective in the opportunities we offer and the service we provide, helping you to better understand and engage with our work.

We collect and use personal data in accordance with applicable data protection laws and we will only use this data in accordance with this policy.

We will publish updates to our privacy policy on our websites: www.stjustordinalia.com and www.theknutstjust.com.

2. Who we are and contact details


The St Just and District Trust CIO is responsible for managing your personal data. We are a registered charity (number 1168852) and our registered address is: The Knut, Rear of 1-4 Market Street, St Just, Penzance, Cornwall, TR19 7HX.  


If you have any questions regarding this privacy policy or your personal information please email ordinalia2020@gmail.com or write to us at: Data Enquiries, St Just and District Trust, The Knut, Rear of 1-4 Market Street, St Just, Penzance, TR19 7HX.

3. Changing or accessing the information we hold about you

We would like to make sure the personal information we have about you is accurate and up to date. You can help us by letting us know when your contact details and other personal information changes, and by updating us about your contact method preferences.

If you would like to update the details we hold about you or change your contact preferences please use the contact details set out in section 2 above.

4. The information we collect 

4.1 We may collect and hold the following information from you, depending on your reason for interacting with us:

  • Identity Data: includes your first name, last name, title, date of birth, gender and contact details for your parent or guardian if you are under 16.
  • Contact Data: includes postal address, email address, telephone numbers.
  • Education Data: if you are a student, including name of your college/university/community group and your course details.
  • Supporter Data: includes information relating to volunteering, donations, attendance at events and interests.
  • Health Data: if you have a disability, information about your access requirements (for example if you require wheelchair access, an assistance dog, assisted hearing audio descriptions, BSL interpretation or a seat for a personal assistant); information about your allergies or dietary requirements if you are participating or attending an event and information about your health if we are investigating an accident or other incident that has occurred at one of our events.
  • Image Data: includes your image and likeness as captured by cameras and in photographs, video and audio recordings if you participate in a project or attend an event.
  • Technical Data: includes the technical data we collect when you visit our websites as further detailed in section 6 below.
  • Social Media: depending on your settings or the privacy policies for social media and messaging services like Facebook, X (formerly Twitter) and Instagram you may give us permission to access information from those accounts or services.
  • Usage Data: includes information about how you use our websites and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.

4.2 We may collect and aggregate on an anonymous basis information about you and your use of our services with information about other users of our services, such as statistical or demographic data, for analysis, reporting to stakeholders (such as Arts Council England and other funders) and to better understand our customers. For example, we may aggregate your Usage Data (as defined above) to calculate the percentage of users accessing a specific feature on one of our websites. However, if we combine or connect any of this type of data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

5. Collecting your personal information

We collect information directly from you in a range of situations, for example when you: book or attend an event, register interest to participate in a project, participate in a project, speak to or email us, subscribe to an email newsletter, join as a friend or member, donate to us, respond to a survey, request marketing or fundraising information from us, provide feedback to us, fill out a form or provide other information in any way.

We collect information automatically as you interact with our websites as detailed in section 6 below. We collect this data using cookies, and similar technologies. Please see our cookie policy at the end of this privacy policy for further details.

We collect information from other organisations or publicly available sources: For example, we may receive personal information about you from:

  • Ticket agents who transfer personal data to us when you book a ticket for a production or other event.
  • Analytics providers such as Google or social media platforms such as Facebook, Instagram and X (formerly Twitter) which are based outside the UK.
  • Publically available sources such as newspapers or online, such as Companies House or the Charity Commission.


All of this information is used so we can give you the best possible experience in your interactions with us.


 

6. Websites


We may automatically collect the following information when you visit one of our websites:

  • The IP address used to connect your computer to the internet – we do not ordinarily link IP addresses to any of your personal information, which means that you remain anonymous even though the IP address is used to produce analytics information.
  • Other technical information including your login information, browser type and version, time zone setting, browser plug-in types and versions, your device, operating system and platform.
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including time and date), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and/or website.
  • You can set your browsers to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly. Please see our cookies policy at the end of this privacy policy for further information on how we use cookies on our websites.

Our websites may contain links to websites, plug-ins and applications that are operated by third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those websites and this privacy policy does not apply to those websites. Please consult the terms and conditions and privacy policy of those websites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

7. How do we use your information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To comply with a legal obligation, such as when you exercise your rights under data protection law or when we have to report to or respond to a request from Government or law enforcement officials (such as reporting Gift Aid details to HMRC) or to meet national security or law enforcement requirements or prevent illegal activity.

Based on your consent, for example when you have specifically consented for us to use your personal information (e.g. when you sign up to receive news or information about events or supporting us).  

Based on your explicit consent when you provide us with information about your health or access needs in order for us to provide you with tailored services, such as a wheelchair accessible space or seating for a captioned performance.

As necessary for our legitimate interests in providing our services safely and securely in a suitable way which is tailored to your use and interests for the following purposes:

to provide you with and improve our services

to help us provide you with the best possible customer service and experience when you attend or participate in one of our events

to manage and administer our relationship with you, such as by keeping our records up to date, contacting you about administrative matters, renewing your membership or responding to your complaints or feedback

to fundraise for example by alerting you to opportunities to support us by making a donation or becoming a friend or member

to enable you to participate in research, a survey or a competition

to ensure the security of our websites and other technology systems

to learn about your interests and preferences so that we can tailor your experience with us and provide you with information that is relevant to you

for the purpose of marketing our services including sending marketing communications

for the management of our business, including keeping financial records, to allow us to pay suppliers and issue invoices or refunds

to keep records of and investigate health and safety and other incidents in connection with our events

for market research and statistical analysis and to analyse the use of our services so that we can improve your experience attending and participating in our events and provide information required by our funders.

Note that we may process your personal information in reliance on more than one of the grounds listed above depending on the specific purpose for which we are using your data.

You have the right to withdraw consent to receiving marketing from us at any time.

8. Sharing of your personal information

We may share your personal information with our trusted service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, market research analysts, IT service providers, postal mailing providers, accountants and lawyers.

We require all other organisations with whom we share your personal information to respect the security of your information and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes.

We might also have to share your personal information if we have to by law or where we need to protect you or other people from harm.

Other than as expressly set out in this privacy policy, we will not sell, rent, trade or distribute your personal information to third parties without your express consent or if we are required by law to do so.

9. How we protect your information

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

10. How long we keep your information

We will only keep your personal information in accordance with data protection law for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where your information is no longer required, we will ensure it is disposed of, deleted or cached in a secure manner.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

11. International Transfers

We may store your personal information on cloud-based servers, such as Microsoft One Drive and Google Drive, whose servers are based outside the UK.   Except for this, we do not transfer your personal data outside the UK.

Where we transfer your personal information outside the UK, we will take reasonable steps to ensure that your information is treated securely and that the means of transfer provides adequate safeguards in accordance with data protection legislation. 

12. Your legal rights

You are in control of your personal information. You have the right to:

  • request a copy of the personal information we hold about you.
  • ask us to correct information that’s wrong, to delete it or to request that we only use it for certain purposes.
  • request the transfer of your personal information to you or a third party in a structured, commonly used and machine-readable format.
  • object to us processing your personal information based on our legitimate interests.
  • change your mind and ask us to stop using your information, for example, unsubscribing from any marketing emails.

If you would like to exercise any of your legal rights in relation to the personal information that we hold about you, please contact us via the details set out in section 2 above.

Your request must include your name, email address and postal address and we may request proof of your identity.

If you have a concern about the way in which we use your personal information, you may also make a compliant to a supervisory authority for data protection matters. In the UK this is the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/.  We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so encourage you to contact us in the first instance.

Last updated: 17 October 2023


COOKIE POLICY 


We use cookies, web beacons, tracking pixels, and other tracking technologies (“cookies’”) when you visit our website www.stjustordinalia.com to help customise the website, to improve your experience and help us understand how our website is used.

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to one of our websites. We use cookies to, among other things, keep track of services you have used, record registration information, record your user preferences and track the pages you visit.

We will publish any updates to this policy on our website stjustordinalia.com.

TYPES OF COOKIES
The following types of cookies may be used when you visit our website www.stjustordinalia.com.

Strictly Necessary Cookies 
These are necessary cookies, without which our website won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but in doing so may affect the functionality of the website.

Advertising Cookies
We do not use advertising cookies. However, we do use a cookie that recognises visitors to our website from the remarketing ads we may choose to place on other sites. This will help report on the performance of our advertising campaigns, especially Facebook and Instagram campaigns.

Analytics Cookies
Analytics cookies monitor how users reached our website, and how they interact with and move around once on the site. We use Facebook pixel and Google Analytics. These cookies let us know what features on the site are working the best and what features on the site can be improved. They also help ensure that users find what they are looking for easily.

Mailchimp Cookies
We use Mailchimp cookies to track attribution rates and browser activity, allowing Mailchimp to provide us with reporting on the success of our retargeting emails.

Personalisation Cookies
Personalisation cookies are used to recognise repeat visitors to our website. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the site.

Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorised parties.

Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies
We do not use third-party cookies.

CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of our websites.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.

If you have any questions or concerns about our use of cookies, please send an email to ordinalia2020@gmail.com

Last Updated: 17 October 2023